International Shipping Options:

United States Postal Service (USPS) Priority International Flat Rate Envelope or USPS International Priority. Expedited services are available by contacting us at customerservice@davidco.com.

Weight:

If your order weighs less than 3 pounds, you may choose USPS Priority International Flat Rate Envelope. If your order is over 3 pounds, your option is USPS Priority International, as any goods over that weight will not fit in the flat rate envelope. In general, if the option comes up on your order, you can choose that shipping option. The flat rate envelope measures 24cm X 31cm and is flat.

Additional Fees:

International freight quotes will NOT include duty, taxes, brokerage, or other customs fees, which are the responsibility of the customer. Please check with your postal service regarding customs fees you may incur.

Arrival of Your Order:

International orders can take 10 to 21 business days to arrive via the United States Postal Service. Although, service to most countries is generally faster and many orders arrive within 5-10 business days. Packages must clear customs before being delivered and that is most common cause for delays. Holidays at either end can also delay the arrival of your shipment. Saturday is considered a business day for USPS, but Sunday is not a business day. Expedited services are available by contacting us at customerservice@davidco.com.

U.K. Customers:

Parcel Force delivers packages for USPS in the U.K. Please contact Parcel Force via email regarding issues with your package: Parcel Force. Due to increased security in some countries (such as Great Britain) it seems that occasionally larger packages are being held at the post office for pick up.

Lost Packages:

Occasionally packages do get lost by the carrier. We estimate this to be 3% of packages we send. If your package is lost by the carrier, we are so sorry, but we are not responsible. We are required to wait 8 weeks to file a claim with USPS. If you wish to have your product re-shipped before that time, you will be responsible for shipping charges. Please also double check your shipping address before completing your order. If a company name is missing, or if you do not provide the correct city or postal code, there is a high likelihood your package will be lost. If you supply an invalid address for your package, we are not responsible for refunding your purchase. A valid delivery address must be supplied at time of purchase. We do want you to receive your order, so please be extra careful when entering your address.

Tracking Packages:

Due to increased security in some countries (such as Great Britain) it seems that occasionally larger packages are being held at the post office for pick up. If you do not receive your package, please check with your local post office. USPS tracking is limited on our end. We can track the package only as far as delivery to your country--not to your
office or home. If you require tracking, we can ship Fed Ex International. Note, the shipping charge can be more then the value of the contents but that option is available and recommended for some countries.

If you have any questions or concerns about your international order, please contact us at customerservice@davidco.com. Thanks!

Currently, we do not have local distribution for our products in Europe or in any other area of the world. We do ship every business day to most countries. Smaller product orders go via USPS and very large orders we can ship via FedEx or DHL.

You can purchase David Allen Company products and seminars via our online store, telephone, email or fax. We accept Visa, Master Card, American Express, and personal checks or Money orders (US Funds only). Seminar fees may use a PO number and/or be invoiced. For more information on these options, please call 805-646-8432.

Return Policy
A customer may return an item to David Allen Company for any reason for exchange or a full refund of the purchase price, less applicable shipping charges, within 30 days of the customer’s receipt.  To receive a refund for the item you returned, we must receive it in its original “new” condition.  If the item looks used at all, we won’t be able to resell it, and therefore will not be able to refund your account.

• You are responsible for the cost of returning the merchandise to us.
• We will not reimburse you for the original shipping charges
• Exception: if we have inadvertently sent you the incorrect merchandise, please notify us.  You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping cost of replacement merchandise.
• A credit will be issued to your credit card as soon as we receive your return.  SHIPPING CHARGES ARE NOT REFUNDABLE.  Please allow up to two billing cycles for a refund to appear on your credit card statement.

How do I return an item?
• The majority of item returns don’t require having to call Customer Service.  Simply follow the return instructions:
• Repack all contents in the original packaging. 
• Items must be returned in their original condition (CDs and DVDs must be unopened).
• Books, wallets, and other merchandise may not be used, scuffed, scratched, etc.
• Always return the entire item or set for a replacement or refund
• Our address for returning items: David Allen Company, 408-F Bryant Circle, Ojai, CA 93023

The David Allen Company is required by law to collect and remit sales or use tax in California at a rate of 8.25%.

Volume discounts are available for larger quantities on many items. Please contact us at 805-646-8432 or customerservice@davidco.com for additional special pricing information.

If you need to cancel your registration for a seminar and wish to receive a refund, we require seven (7) days advance notice prior to the event. We will process a refund to your credit card, less a $100 processing fee. If your cancellation is made within seven (7) days of the event, we would be happy to move your registration to any future David Allen Company seminar or have someone attend the seminar in your place. There will be no fee for this change or substitution. We regret that we cannot provide a refund if your cancellation is made within the seven (7) day period. Please contact our office to let us know how you would like to proceed. If you have questions or need more information, feel free to contact Rachelle Marshall at publics@davidco.com or 805-646-8432.

Simply email us at connect@davidco.com or call us at 805-646-8432 and we will be happy to make any changes to your account status for you. We do not enable this on the website for your own protection. But, we promise it's an easy process once you contact us by email or phone!

Please contact us at least one business day before your account is scheduled to renew. Cancellations made after the current monthly renewal has been charged will cancel at the next scheduled renewal.

For annual memberships, you will receive an email reminder of your upcoming renewal and will renew unless you contact us. Monthly memberships do not receive a renewal notice and will automatically renew until you let us know otherwise.

For Corporate Edition members (you received GTD Connect when you attended a seminar), your membership will automatically end 12 months from the time of activation.

Free trial memberships will automatically expire at the end of 14-days. You are not asked for a credit card when signing up for a free trial, so no charges will be made if you take no action.

You can reach our customer service team at customerservice@davidco.com or 805-646-8432.  Our team responds to inquiries Monday through Friday from 8am to 4pm Pacific Time.

To view a status and history of your orders and to reprint any of your receipts, please complete our simple online form.